Patient Information

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Practice Information Sheet




Terang Medical Clinic takes complaints seriously and we aim to resolve them quickly and fairly. If you are not satisfied with your treatment, or our service, please contact us to discuss your concerns.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC:

Fill out a complaint form online here or Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.